Descripción de la oferta de empleo

About Us
ARS is a full-service document processing agency based in New York. We specialize in assisting clients with resolving property-related issues, with a strong focus on the complexities of mortgage loan modifications across the United States.

Job Description
We are currently seeking a proactive and detail-oriented Case Manager. As a Case Manager, you will be responsible for supporting clients throughout the document processing and mortgage resolution journey, ensuring excellent service and timely follow-up.

Key Responsibilities

Manage and follow up on client cases from start to finish.

Communicate directly with clients via phone and email in fluent English.

Collect, review, and process necessary documentation related to mortgage cases.

Coordinate with internal departments and third-party institutions.

Ensure client satisfaction by providing timely updates and resolving inquiries.

Maintain accurate records and case notes.

Requirements

NO EXPERIENCE NEEDED

Native or near-native level of English (spoken and written).

Excellent communication and organizational skills.

Basic computer proficiency (Google Workspace, email, PDF handling).

What We Offer

Paid training provided.

Supportive team environment and long-term career growth opportunities.",